10-02-2019 08:48 PM - edited 13-02-2019 05:09 PM
on 10-02-2019 09:55 AM
Hey @Elisiaen, sorry to hear this.
We would recommend un-installing and re-installing the app to ensure that you have the most recent version and any fixes have been put in place.
If un-installing and re-installing the app doesn't work, we'd then suggest logging into your Online Banking from a PC and selecting "Self Service > Manage Devices", then de-registering your device by clicking the "remove" button. You'll then need to login to the app using your PAN and Secure Code, and select "Settings" to re-register for PIN and/or Fingerprint login if you've set this up. You'll also need to re-apply your Easy Alerts.
This is an app "refresh" of sorts and generally helps with any strange issues - if you do continue to have this occur after doing the above please come back and let me know so that this can be investigated further.
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