2 weeks ago - last edited 2 weeks ago
2 weeks ago
Hey @Elisiaen, sorry to hear this.
We would recommend un-installing and re-installing the app to ensure that you have the most recent version and any fixes have been put in place.
If un-installing and re-installing the app doesn't work, we'd then suggest logging into your Online Banking from a PC and selecting "Self Service > Manage Devices", then de-registering your device by clicking the "remove" button. You'll then need to login to the app using your PAN and Secure Code, and select "Settings" to re-register for PIN and/or Fingerprint login if you've set this up. You'll also need to re-apply your Easy Alerts.
This is an app "refresh" of sorts and generally helps with any strange issues - if you do continue to have this occur after doing the above please come back and let me know so that this can be investigated further.
Was this helpful? Then give it 'Kudos'!
If your question was answered, select 'Accept as Solution' to make it easier for others to find.