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ggrigg01
ggrigg01
New Member

Available funds
Posted by ggrigg01 ggrigg01

on ‎21-12-2017 09:20 AM

Message 1 of 2 456 Views

I just opened a BankWest account and had money deposited from my three Westpac accounts which I have now closed. Two of the deposits I can see have come through but the third one hasn't. It's now been three business days. With the money that has come through, it still isn't available for me to access

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AlexM
Forum Manager
Forum Manager

Re: Available funds
Posted by AlexM AlexM

on ‎21-12-2017 02:06 PM

Message 2 of 2 455 Views

Hi @ggrigg01, I'm sorry to hear that not all of the transfer's haven't been received yet. As we're unable to see incoming transfers until they're credited to the account, we do recommend contacting Westpac as they will be able to process a trace on the funds. In regards to being unable to access the transfers that have been received, I can't view your accounts through the Forum, but if you have access to a computer you can login to our Messaging service (login to your Online Banking then click 'Message Us Now' down the right hand side, or along the bottom) our team will be able to take a look for you and assist. If you can't get online, our contact centre can assist on 13 17 19 between 8am-8pm your local time. Hope this helps!

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Bankwest SWIFT code: BKWAAU6P | Find your BSB by logging into Online Banking
© 2018 Copyright Bankwest, a division of Commonwealth Bank of Australia (Bankwest) ABN 48 123 123 124 AFSL / Australian credit licence 234945. All rights reserved. To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.