on 29-10-2018 11:49 AM
Hi @Sharon, thanks for reaching out.
"Authorisation Only" transactions will occur on credit card accounts, paypass purchases and using the 'credit' option of a MasterCard Debit Card. This takes place at the EFTPOS terminal, through the internet, etc. and is done electronically. A merchant requests the amount of the transaction being put through, and the bank will either approve or decline the transaction depending if there is sufficient funds in the credit card to cover the transaction.
It's quite common for many merchants to hold funds this way - the most common examples are hotels or airline carriers - for up to 10 business days. After this time, the "Authorisation" will drop off and the transaction will show as cleared into your account. If for any reason the transaction doesn't clear, or is duplicated, you can certainly dispute these.
We're unable to view your account(s) via the Forum, so if you'd like to discuss this further you can log in to Online Banking and select "Ask Us" via the Mobile App menu or "Message us Now" from a PC, where our Online Team would be happy to help out with this. Alternatively, you can give us a buzz on 13 17 19 - both services are available 24/7 for your convenience.
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