on 30-01-2019 01:56 PM
Hey @Paolocuaresma, sorry to see this.
A couple of things to check - firstly just make sure that data is switched on for the Wallet App. If that's all good, you'll need to make sure that the "Name" field has your correct name in it, and not the "nickname" from your phone.
If you've done this and it's still not working, it'd be best to speak with a consultant so that they can take a look at your account and see if there's anything else that may be causing this.
You can log in to Online Banking and select "Ask Us" via the Mobile App menu or "Message us Now" from a PC. Alternatively, you can give us a buzz on 13 17 19 - both services are available 24/7 for your convenience.
Let me know how you go.
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