2 weeks ago
When will Bankwest add Apple Pay here in Australia. On twitter and other places they say “it’s coming”, “we’re looking into it” etc. But this has been going for the last 3 years at least. Plenty of other Australian banks have taken it on and ANZ has had it for ages. (And even smaller banks have it!). Yet we’re still waiting. And US, Europe and other places have it also. Why is there such a delay when plenty of customers are requesting it, and plenty more leaving Bankwest to go elsewhere. As a loyal customer for over 32 years even I am now considering switch to a bank that offer Apple Pay. Please consider implementing Apple Pay by end of this year.
a week ago
I find your response quite surprising given that Apple Pay has now been around for several years and the only comment Bankwest can give is “at present we don't have any updates on Apple Pay, however as soon as we do we'll make sure we update you”. I would have thought in this day and age of “customer service” that Bankwest would surely see that a lot of your customer base want to use Apple Pay, and have been requesting it for sometime now. ANZ amongst many smaller banks can process Apple Pay, yet Bankwest can’t. I am a little disappointed in this “standard line of response” and I know from other Bankwest customers they are also waiting as well. I can only wait so long before other banks start looking very attractive.
To me it look likes the Bankwest is discriminating their customer that want to use the Apple Pay technology, which also work in several countries around the world. Maybe this is a “discrimination” case for ACCC to investigate.