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App loops when attempting logout (iOS)

Posted by JonXS JonXS
Message 1 of 2 368 Views

The Bankwest iOS app (iPad) loops on logout after setting up PIN and fingerprint authentication.

After tapping Logout, the app asks for a PIN authentication. When that is provided it opens the account.

When Logout is tapped, the app asks for a PIN and it opens the account again. Rinse and repeat.

The only escape is to double-tab the Home button to quit the app at the PIN stage.

Seems there might be a code line missing to over-ride the login routine and instead continue the logout sequence.

Has anyone been able to replicate this issue?

Developer comments?


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Re: App loops when attempting logout (iOS)

Posted by MegB MegB
Message 2 of 2 336 Views

Hey @JonXS that's definitely a strange one. 

May I ask that you delete and re-install the app and let me know if you still experience the same issue?

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