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Android app issue

Posted by trevorfstrong trevorfstrong
Message 1 of 11 689 Views

Hi, for the last few months after upgrading the andriod app and removing my pin, i can no longer login using my pan and password.

Apparently i can't have a pin any more without sms verification which i can't use as i am often overseas and do not get sms with no roaming.

 

How can i resurrect the ability to use the android app without a registered pin?

 

I have tried uninstalling and re-installing as well as clearing cache and all data.

 

What further information do you need?

 

 

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Re: Android app issue

Posted by LyndsC LyndsC
Message 2 of 11 689 Views

Hi @trevorfstrong, can I ask if you have been able to log in to online banking via a browser using your PAN and secure code, or are you not able to access online banking at all anymore? 

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Re: Android app issue

Posted by trevorfstrong trevorfstrong
Message 3 of 11 688 Views

No poroblem with PAN or access via web site even on the cellphone.

Just a problem trying to use the android app.

The login screen is presented and i touch the PAN field to enter my PAN. This should open the keyboard, however the screen flickers and the app immediately drops off screen (minimises to the running apps).

Any attempt to do the same still fails.

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Re: Android app issue

Posted by LyndsC LyndsC
Message 4 of 11 687 Views

I'd really like to look into this for you @trevorfstrong, can I ask what type of phone it is that you are running the app on?

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Re: Android app issue

Posted by trevorfstrong trevorfstrong
Message 5 of 11 686 Views

Meizu m5 Note with flume os 7 and Android 7

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Re: Android app issue

Posted by trevorfstrong trevorfstrong
Message 6 of 11 685 Views

Flyme OS 7. **bleep** auto correct

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Re: Android app issue

Posted by LyndsC LyndsC
Message 7 of 11 650 Views

Thanks @trevorfstrong, I have asked our mobile team to look into this. 

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Re: Android app issue

Posted by MegB MegB
Message 8 of 11 631 Views

Hey @trevorfstrong, the team have asked if you could please confirm which version of the app you're using. If you're unable to find this, please delete and re-install the app and let me know if the error still occurs. 

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