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Android app doesn't go straight to selected notification after PIN login

Posted by duffy duffy
Message 1 of 8 1,386 Views

With the Android app, if I follow a notification from the phone lock screen and then enter 4 digit PIN to login I'm then not presented immediately in the app with the notification I followed. This is annoying and time wasting as I then have to go to the menu, Easy Alerts, Notification List and find the notification to see the details. Could this be considered a bug?

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Re: Android app doesn't go straight to selected notification after PIN login

Posted by LyndsC LyndsC
Message 2 of 8 1,378 Views

Hi @duffy, thanks for your question! I have reached out to our Mobile team to have a look into this and let me know what's happened here. Once I have a response I will let you know Smiley Happy Thanks! ^Lynds

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Re: Android app doesn't go straight to selected notification after PIN login

Posted by LyndsC LyndsC
Message 3 of 8 1,357 Views

Thanks for your patience @duffy, can you please let me know what phone it is that you're using, and also which version of Android you have installed? Thanks!

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Re: Android app doesn't go straight to selected notification after PIN login

Posted by duffy duffy
Message 4 of 8 1,353 Views

Samsung Galaxy S7 edge.

Android 7.0.

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Re: Android app doesn't go straight to selected notification after PIN login

[ Edited ]
Posted by duffy duffy
Message 5 of 8 1,350 Views

...

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Re: Android app doesn't go straight to selected notification after PIN login

Posted by LyndsC LyndsC
Message 6 of 8 1,349 Views

So that we can look into this further for you, can you please send me an email to forum@bankwest.com.au with your full name, contact number and forum username @duffy? Thanks

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Re: Android app doesn't go straight to selected notification after PIN login

Posted by duffy duffy
Message 7 of 8 1,347 Views

Email sent as requested.

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Re: Android app doesn't go straight to selected notification after PIN login

Posted by LyndsC LyndsC
Message 8 of 8 1,343 Views

Thanks for chatting with me @duffy, I will keep you updated as soon we have some more information :-)

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