on 08-11-2017 03:44 PM
Is there any one I can talk to about my interest rate ?
I called this morning as I have been offered a lower rate with Suncorp and was asked if you could it match or else I was going to move all account credit card, loan and savings over and they basically said there was nothing they could do.
It just seemed like they didn’t even look or ask what they could do, the whole conversation took 1 min max.
I have been with bankwest for so long and would like to stay but I just feeling like they were happy for me to leave after that convertsation
on 08-11-2017 04:16 PM
Hi @cap87, I'm sorry to hear this.
There are a number of factors that need to be considered when confirming what rate may be able to be offered, so if you could please send your full name, Forum username and best contact number to Forum@bankwest.com.au I'll arrange for a specialist to give you a call and have a look into this for you.
on 13-11-2017 12:20 PM
I did get a call from your customer care line and they were great but I though I was going to get a call from a home loan specalist.
on 14-11-2017 09:22 AM