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loan interest rate

Posted by cap87 cap87
Message 1 of 4 69 Views

 

Hi

 

Is there any one I can talk to about my interest rate ?

 

I called this morning as I have been offered a lower rate with Suncorp and was asked if you could it match or else I was going to move all account credit card, loan and savings over and they basically said there was nothing they could do.

 

It just seemed like they didn’t even look or ask what they could do, the whole conversation took 1 min max.

I have been with bankwest for so long and would like to stay but I just feeling like they were happy for me to leave after that convertsation 

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Re: loan interest rate

Posted by DanaeC DanaeC
Message 2 of 4 68 Views

Hi @cap87, I'm sorry to hear this.

 

There are a number of factors that need to be considered when confirming what rate may be able to be offered, so if you could please send your full name, Forum username and best contact number to Forum@bankwest.com.au I'll arrange for a specialist to give you a call and have a look into this for you.

 

Thank you.

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Re: loan interest rate

Posted by cap87 cap87
Message 3 of 4 45 Views

Hi

 

I did get a call from your customer care line and they were great but I though I was going to get a call from a home loan specalist.

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Re: loan interest rate

Posted by DanaeC DanaeC
Message 4 of 4 36 Views

Hi @cap87, sorry for any confusion. As the Home Loan team were unable to offer you anything lower, we had a supervisor call to look into this and assist with your enquiry further. I do apologise if we were unable to assist you or provide what you were after on this occasion.

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