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Retention

Posted by Rachie79 Rachie79
Message 1 of 2 300 Views
Can someone let me know how in the heck I can talk to someone about retaining my home loan with Bankwest. I've spent 3 days and a total of 46 mins trying to talk to someone with no such luck. I've been a customer for 11 years and didn't want to move my my loan but considering I can even talk to a human you're making it very easy
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Re: Retention

Posted by SarahF SarahF
Message 2 of 2 297 Views

Hi @Rachie79, sorry to hear you've had some issues when trying to get through to our contact centre. We're working hard to reduce the wait times as much as possible. If you'd like to email me I can pass your details onto our Customer Options Team who can review your current home loan and discuss your options. Please email your full name, Forum handle (@Rachie79) and your best contact number to forum@bankwest.com.au. Feel free to attention the email to SarahF. Thanks!

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