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Question about home loan discharge

Posted by jullieta88 jullieta88
Message 1 of 6 143 Views

Hello Bankwest team.

 

I have questions about my home load and its discharge.

I am having home load and its name is 'Complete Variable Home Loan' . I am currently discharging my load every month and it's amout is around $1,700 and its balance is about $30,000.

If I discharge $10,000, I want to know how much I have to pay for loan on every month. When I discharge $10,000 with lump sum, I want to know about changes related to my home load contract.

 

Thank you.

 

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Re: Question about home loan discharge

Posted by LyndsC LyndsC
Message 2 of 6 142 Views

Hi @jullieta88, for security reasons we can't access or discuss any personal account information over the forum, so we'd need to speak with you either over the phone on 13 17 19, or via live chat so that we can look into this for you.

You can access live chat during WA business hours by logging into online banking using a computer and selecting "Chat to us now".

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Re: Question about home loan discharge

Posted by jullieta88 jullieta88
Message 3 of 6 137 Views

Hi LyndsC

 

I couldn't find "Chat to us now" menu. How can I get to that menu? Please let me know.

Is this menu in Bankwest Fourm or Bankwest online banking site?

Even I logged in personal online banking, I could not find "Chat to us now"  menu. 

Please explain path more detail.

 

Thank you.

 

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Re: Question about home loan discharge

Posted by LyndsC LyndsC
Message 4 of 6 136 Views

This option should appear in the bottom right hand of the screen @jullieta88

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Re: Question about home loan discharge

Posted by jullieta88 jullieta88
Message 5 of 6 130 Views

Hello,

I can't find chat menu at my browser. Shoud I find this menu in the 'Bankwest Fourm' ?

Would you guide me more in detail?

 

Thank you

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SOLUTION

Re: Question about home loan discharge

Posted by LyndsC LyndsC
Message 6 of 6 129 Views

Hi @jullieta88, this option is not available in the forum. You'll need to log into online banking via a computer by visiting www.bankwest.com.au and selecting ""Login" from the top right hand of the page. Once you have logged in you should see the "Chat to us now" button at the bottom of the screen.

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