on 17-09-2018 09:54 AM
on 18-09-2018 12:22 PM
Hey @TheTim, @Ashley1 is right Erina, is your closest branch. Having to take a road-trip just to get to the bank isn't the greatest (I'd definitely prefer to be heading somewhere a bit more exciting if I'm going to be in the car for that long myself!).
Was there something in particular you regularly need to use our branches for? I might be able to provide some alternatives.
on 19-09-2018 08:40 AM
To discuss your options regarding a refinance of your loan, you'd be best to have a chat with our specialist Customer Options Team. I know you've said you'd prefer to speak face to face and I'm sorry I don't have a different answer for you @TheTim. I can appreciate this is disappointing.
The team are available between 7am - 5pm Perth time weekdays on 13 17 19 or if you'd prefer, I can arrange for a specialist to call you directly. If you'd like a call, please flick me an email to email@example.com with your forum username, full name and best contact number.