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Physical Store

Posted by TheTim TheTim
Message 1 of 6 1,400 Views

Is the store in Charlestown, NSW still open? if not, what is the closest one? I can't seem to find anywhere near me, Maitland, NSW, 2320

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Re: Physical Store

Posted by Ashley1 Ashley1
Message 2 of 6 1,397 Views

Erina is still open. Probably closest to you. 

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Re: Physical Store

Posted by TheTim TheTim
Message 3 of 6 1,384 Views

Wow, over an hour to go to the bank. That's handy!

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Re: Physical Store

Posted by MegB MegB
Message 4 of 6 1,379 Views

Hey @TheTim, @Ashley1 is right Erina, is your closest branch. Having to take a road-trip just to get to the bank isn't the greatest (I'd definitely prefer to be heading somewhere a bit more exciting if I'm going to be in the car for that long myself!).

Was there something in particular you regularly need to use our branches for? I might be able to provide some alternatives.

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Re: Physical Store

Posted by TheTim TheTim
Message 5 of 6 1,376 Views

Hey @MegB, Looking to discuss some refinancing options and would prefer to speak to someone face to face rather than over the phone.

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Re: Physical Store

Posted by MegB MegB
Message 6 of 6 1,375 Views

To discuss your options regarding a refinance of your loan, you'd be best to have a chat with our specialist Customer Options Team. I know you've said you'd prefer to speak face to face and I'm sorry I don't have a different answer for you @TheTim. I can appreciate this is disappointing.

The team are available between 7am - 5pm Perth time weekdays on 13 17 19 or if you'd prefer, I can arrange for a specialist to call you directly. If you'd like a call, please flick me an email to forum@bankwest.com.au with your forum username, full name and best contact number.

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