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Personal Loan Experience

Posted by Broadster Broadster
Message 1 of 2 1,090 Views

I just wanted to provide feedback on a recent experience.  After being a Bankwest customer (and former staff member) for 10 years, my recent refinance of a mortgage took 6 weeks, 3 lots of paperwork to get it right (which involved sending 2 copies each time of the PDS and other booklets - so 6 sets in total delivered to my home).  It was not a good experience at all.


The day after that I received notification of my personal loan interest rate increasing.  After phoning the bank I was advised that there wasn't anything they could offer me in terms of being competitive (fee free, no application fees, reasonable interest rate, etc).


Subsequently, I have just had the most amazing banking experience with ING ... seriously amazing!  I applied for a personal loan the other day (my loan with BW was going from 5% (ex-staff) up to 14% , I called the COTS team and they had nothing to offer me other than a product with a high rate and monthly fees as well as an establishment fee).  I filled out a form online a week ago with ING (9% rate), uploaded 2 payslips, and the offer appeared in my email this morning, I clicked Accept online and then the money was instantly in my account!  There was no paperwork, I didn't have to make phone calls, wait for things to arrive in the post.  It was definitely a truly awesome digital experience.  

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Re: Personal Loan Experience

Posted by DanaeC DanaeC
Message 2 of 2 1,078 Views

I'm really sorry to hear this @Broadster - it's certainly not the experience we want anyone to have and not at all the way we want anyone to be feeling. 


I understand you've already been approved elsewhere, though if you would like to discuss your concerns further please send your full name and best contact number to, and we'll get in touch. 


Thank you.

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