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Mortgage repayment frequency

Posted by Bindyempo_32 Bindyempo_32
Message 1 of 2 1,843 Views
Hi there, we have a mortgage through you guys and should be on weekly repayments. We are OS at the moment and I can't see any weekly deductions taking place from our offset. Can someone explain why? Unless it hasn't been set up correctly. I'd call but don't want an international call and the wait time of over 20mins which I had when I called before I left oz last week. Thanks
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Re: Mortgage repayment frequency

Posted by SarahF SarahF
Message 2 of 2 1,840 Views

Hi @Bindyempo_32, thanks for contacting us. Via the Forum I'm not able to view any personal details however if the loan is new and while you're away would have been the first time a payment should have gone out it may be something that we need to look into (make sure it's set up etc) If this payment normally goes out each week and has only recently stopped then we'd need to see if this payment is still active. Do you have access to online banking via a computer while you're away? If you do, you can log in and live chat with us so our team can look into his. ^Sarah

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