on 18-12-2017 08:15 AM
Hi is it possible to put mortgage payments on hold over christmas? we will be down to 1 income and I am worried we will be completly broke!
on 18-12-2017 12:27 PM
Hi @KateCollins123, thanks for contacting us in regards to this.
For security reasons we can't access or discuss any personal account information over Facebook, so we do need to speak with you directly. If your circumstances have changed recently, our Customer Assistance Team will be able to assess your situation and advise you of your options.
You can request assistance by contacting us using any of the details outlined below:
- By phone: 1300 769 173 from 8am - 5pm WST Monday to Friday.
- By email: email@example.com
- By completing the form attached (https://www.bankwest.com.au/Blob/pdf/1292499580193/application-for-hardship-assistance.pdf?pdf-link=... ) and returning it:
- by fax to 1300 552 839
- or mail to;
Attn: Customer Assist,
PO Box E237
You may also return the form via reply BankMail for us to send through to the team. If you choose to email or fax a copy of any documentation to us, you do so at your own risk. As both of these are unsecured means of communication, there is a risk your information could be viewed by others if it is intercepted or sent to an incorrect address / number, & Bankwest assumes no responsibility for this. Please click the link below for further information: http://www.bankwest.com.au/personal/payments-services/experiencing-financial-hardship.