Loans

[#1]

After any interest rate change, Bankwest customers receive a letter advising of any increase or decrease in their home loan interest rate. The back of the letter contains a useful information about your repayments section.

There's a lot of science going around at the moment about the benefits of people digesting information through visualisation.  A lot of superannuation funds already display information through infographics on annual statements to members.

Can Bankwest please invesitgate displaying this information as infographics?

[#2]

I'm a big fan of infographics myself @cgm so I love your suggestion

While I can't confirm infographics are our final solution, we are looking at new content opportunities and how we deliver our messages, including video (obviously not for paper statements ). Would love some vsiual examples of the ones you really like so I can pass them through to our Customer Communications Team.

[#3]

@PeteW do you want me to post some visual examples?

[#4]

Another item that would be great for infographics would be the Platinum Annual Credit Card Summary Statements.

[#5]

Hi @cgm, these statements are categorised by spend based on the Merchant Category Code attached to each transaction. Merchant Category codes which are allocated to each purchase are based on the code sent to Bankwest by the merchant processing each transaction.

[#6]

Here is an example of Bankwest using infographics to show some information about Australian bank notes.