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Interest rate letters - Infographics

Posted by cgm cgm
Message 1 of 6 1,559 Views

After any interest rate change, Bankwest customers receive a letter advising of any increase or decrease in their home loan interest rate. The back of the letter contains a useful information about your repayments section.

 

There's a lot of science going around at the moment about the benefits of people digesting information through visualisation.  A lot of superannuation funds already display information through infographics on annual statements to members.

 

Can Bankwest please invesitgate displaying this information as infographics?

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Re: Interest rate letters - Infographics

Posted by PeteW PeteW
Message 2 of 6 1,554 Views

I'm a big fan of infographics myself @cgm so I love your suggestion Smiley Happy

 

While I can't confirm infographics are our final solution, we are looking at new content opportunities and how we deliver our messages, including video (obviously not for paper statements Smiley Happy). Would love some vsiual examples of the ones you really like so I can pass them through to our Customer Communications Team.

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Re: Interest rate letters - Infographics

Posted by cgm cgm
Message 3 of 6 1,521 Views

@PeteW do you want me to post some visual examples?

 

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Re: Interest rate letters - Infographics

Posted by cgm cgm
Message 4 of 6 1,520 Views

Another item that would be great for infographics would be the Platinum Annual Credit Card Summary Statements.

 

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Re: Interest rate letters - Infographics

Posted by SarahF SarahF
Message 5 of 6 1,516 Views

Hi @cgm, these statements are categorised by spend based on the Merchant Category Code attached to each transaction. Merchant Category codes which are allocated to each purchase are based on the code sent to Bankwest by the merchant processing each transaction.

 

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Re: Interest rate letters - Infographics

Posted by cgm cgm
Message 6 of 6 1,509 Views

Here is an example of Bankwest using infographics to show some information about Australian bank notes.

 

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