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Home loan repayments- surplus decreased

Posted by JingH JingH
Message 1 of 6 1,521 Views

Hi,

 

Can someone please review my account and get back to me regarding the surplus. I notice it has been decreasing I can’t figure it the reason by just looking at the E-statement. I believe I’m missing some information tho. 

 

Thanks 

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Re: Home loan repayments- surplus decreased

Posted by MegB MegB
Message 2 of 6 1,520 Views

Hi @JingH, I've replied to your previous post regarding this.

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Re: Home loan repayments- surplus decreased

Posted by JingH JingH
Message 3 of 6 1,516 Views

Previous post? 

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Re: Home loan repayments- surplus decreased

Posted by MegB MegB
Message 4 of 6 1,514 Views

Yes, on THIS POST

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Re: Home loan repayments- surplus decreased

Posted by JingH JingH
Message 5 of 6 1,513 Views

There wasn’t solution given except to contact the customer service. Which I did but she wasn’t really that helpful she didn’t answer my question instead offered me an interest breakdown statement. 

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Re: Home loan repayments- surplus decreased

Posted by MegB MegB
Message 6 of 6 1,511 Views

The explanation was provided on the previous pages of that post. If you'd like to email forum@bankwest.com.au with your forum username, full name, current location and best contact number, I'll arrange for a specialist to give you a call to assist further. ^Meg

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