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Home loan interest rates

Posted by Janaks Janaks
Message 1 of 4 911 Views

Can I get my interest rates reveiwed?

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Re: Home loan interest rates

Posted by DanaeC DanaeC
Message 2 of 4 902 Views

This is definitely something our Customer Options Team can chat to you about over the phone @Janaks.

 

You can give them a call on 13 17 19, between 5.30am - 5pm AWST Monday - Friday, or alternatively I can arrange a call back for you. If you'd like me to set this up, pop through your full name, Forum username and best contact number to forum@bankwest.com.au, though please note that based on current volumes this will be within next 1 - 2 business days.


Let me know.

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Re: Home loan interest rates

Posted by Janaks Janaks
Message 3 of 4 890 Views

Not really as we cant call over the phone because they need to identify us and apparently we are not who we say we are so we need to go into a branch with identification so we can actually talk to someone over the phone. By the way if you ever find anyone that wants to pay my home loan for me please let them as apparrently that what we are doing.

I think it is easy just to talk to a broker about moving this particular loan as it just to hard. 

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Re: Home loan interest rates

Posted by DanaeC DanaeC
Message 4 of 4 884 Views

I'm sorry to see this @Janaks.

 

It sounds as though the information we hold on file for you didn't match the information you provided when we spoke to you over the phone. I do appreciate that being ask to visit a branch isn't always ideal, though this is required so that ID can be sighted and any necessary information updated.

 

For security reasons via the Forum I am unable to view your details, though if you would like to send me an email to Forum@Bankwest.com.au with your full name, Forum username and best contact number, we will get in touch and discuss your enquiry further.

 

Thank you.

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