Loans

[#1]

I've been had the same several problem with other customer, one of the consultant said that on behalf of bankwest fault for the delay they will revert back my interest rate to the original rate.
After i found out when my loan come out, the interest rate they give is the higher one not the original rate that they said so i did a call to the customer service on thrusday and she told me that somebody will give a call on the same day.
Waiting for the whole day with no one calling me back, i received the call back on wednesay saying that they need to investigate it further and said that somebody would call me back on thursday but until friday no one been calling me.
What happen with bankwest? Is dragging thing now is your trend? It's been so hard and complicated to dealing with you and thats why i get into this trouble and now you said i can't get what supposed to be my rights?

[#2]

Hi @Chris, I'm really sorry to hear that you've been having some trouble getting through to our Customer Options Team. If you'd like to email socialmedia@bankwest.com.au with your full name, contact number and RE: Home loan interest rate call back Attn Sarah  - in the subject line. I can arrange a call to you ASAP.