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Home Loan Rate Change Communication

Posted by ganesh ganesh
Message 1 of 2 385 Views

Hi,

 

I'm an existing home loan and everyday banking customer.

 

Just noticed the Home Loan rates have gone up out of cycle which is disappointing. But more troubling is the manner these changes get communicated to us customers.

 

The letter I received yesterday (18 Apr 2017) says the new rates are effective 7 Apr 2017. I'd rather receive such commnication before the changes come into effect.

 

Not a great customer service example, sending these letters after-the-fact. What benefit does that letter serve when the bank has already jacked up the rates? Is it merely for the regulatory compliance?

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Re: Home Loan Rate Change Communication

Posted by Thiru Thiru
Message 2 of 2 382 Views

Hi

 

i become BankWest customer 6 month bank and received similar communication on rate rise which is disappointing.

 

looking for alternate options in so quick time.

 

-thiru

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