on 03-01-2019 10:20 AM
Hi @Lucinda, thanks for getting in touch.
As email is not a secure method of communication, we're unable to assist with any account requests via that channel I'm sorry. You can instead log in to Online Banking and select "Ask Us" via the Mobile App menu or "Message us Now" from a PC, where our Online Team would be happy to help out.
Alternatively, you can give us a call on +61 8 9486 4130 from overseas. This is a 24/7 reverse charges number when calling from a landline, though as you would need to contact the International Operator in the country you are in, I am unable to advise if there would be any charges applied by the local or international telephone company for contacting the operator.
Otherwise, you can call us on +61 8 9449 2840 using mobile or Skype - please note that standard international call/Skype rates will apply.
I hope all goes well for you and the family.
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