on 24-05-2016 09:17 PM
on 25-05-2016 11:03 AM
Hi @Sallydeaconrowe, I'd really like to look into this for you. For security reasons we can't access or discuss any personal account details via the forum, so we'd need to speak with you over the phone. If you can pop me an email on firstname.lastname@example.org, and include your full name, forum username and contact number, I'll arrange for a specialist to call you so we can discuss your options. Thanks!