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Complete home loan customers not entitled to 50,000 frequent flyer points

Posted by alvinp alvinp
Message 1 of 2 1,855 Views

Dear Bankwest Management, 


I have just spoken to a close family friend who banks with NAB and he is a first time home buyer who fixed his home loan with NAB and when his 2 year fixed term loan expire recently. NAB offered to fixed his loan at 3.75% for the next 2 years and gave him 250,000 velocity points. And he was really glad and told me NAB has just paid for his honeymoon trip to Europe, guess he will be a loyal customer to NAB for many years to come.


I am feeling a bit disappointed with Bankwest now,  guess my years of banking with Bankwest has been taken for granted who has removed the 50,000 the Qantas points offer because I am an existing customer who signed up for the complete home loan package.


I am currently in discussion with NAB who are really keen and enthusiastic to sign me on with them for my 2nd house loan of $360,000 ( which I initially planned to fiance with Bankwest ) and provide me with a lower fixed rate and 250,000 velocity points. Will move my fixed loan in a couple of years over to NAB if Bankwest does not appreciate their existing customers.


It is such a pity because I have been banking with Bankwest for many years and enjoy working with Adele Pezzotta Home Loan Specialist



Alvin Poh


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Re: Complete home loan customers not entitled to 50,000 frequent flyer points

[ Edited ]
Posted by SarahF SarahF
Message 2 of 2 1,843 Views

Hi @alvinp, thanks for contacting us in regards to this. I'd really like to look into this further and ensure that you can speak with the right person to discuss this. Could you please send through an email to with your full name and contact number and your forum user name and I'll arrange for your enquiry to be escalated. Thanks!

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