on 14-12-2017 06:25 PM
i have a preapproved loan from 2013 that i never went ahead with and it still showing on my credit report which is bringing my credit score down, are you able to clear this please?
on 15-12-2017 09:16 AM
Hi @Jewlz85, thanks for your enquiry. When you request pre-approval for a loan, an enquiry is made on your credit file. This isn't something we can remove as you did apply for the pre-approval. The only time an enquiry would be able to be removed is if it was made in error.
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