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Anny0
Anny0
New Member

Call back delayed by 3 weeks
Posted by Anny0 Anny0

on ‎17-04-2016 09:55 AM

Message 1 of 2 972 Views
Hi, I was advised a call back the next day but through my attemps of left messages to call back and emails, 3 weeks later (4 weeks coming), I still didn't get a call back. If the person is away on leave, maybe its best to advise the customer know or let another colleague to follow up? Even better, if you don't want the business, let us know, and we'd be more than happy to accept the truth and move on. 3 weeks is not a reasonable wait.
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PeteW
Forum Manager
Forum Manager

Re: Call back delayed by 3 weeks
Posted by PeteW PeteW

on ‎18-04-2016 02:29 PM

Message 2 of 2 969 Views

I'm sorry to hear this @Anny0 and I completely understand your frustration. I want to get you on the phone with someone that can help so please email me the details of your enquiry and best contact number and I'll arrange this for you - forum@bankwest.com.au

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Bankwest SWIFT code: BKWAAU6P | Find your BSB by logging into Online Banking
© 2018 Copyright Bankwest, a division of Commonwealth Bank of Australia (Bankwest) ABN 48 123 123 124 AFSL / Australian credit licence 234945. All rights reserved. To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.