on 16-10-2017 06:52 AM
I am Bankwest existing customer for over 14 years and I have owner occupied home loan and Investment loans with Bankwest.
Currently, my home loan rate is 3.85%(P&I) and my investment loans are 4.49%(P&I). I am looking for better rates than these as other banks are offering much better rates, StGeorge(4.19% for Investment, P&I). I am requesting if Bankwest could do something to match that rate if possible before I start moving my accounts.
on 16-10-2017 02:05 PM
Hi @joey75080, thanks for contacting us in regards to this.
If you would like to discuss your interest rate(s) further, a Home Loan Specialist from our Customer Options Team will need to speak with you. This is because there are a number of factors that need to be considered when ascertaining what they may be able to offer you. They can be reached by calling our Contact Centre on 13 17 19 between 8am - 5pm AWST Monday - Friday.
on 16-10-2017 04:45 PM
Thanks @DanaeC. As per your advise, I have spoken to Customer Options team and the consultant was just hopeless. She doesn't have a clue how important customers are nor she has deep knowledge about Bankwest's products. Totally lost confidence in Bankwest.
Customer "options" team should work with the customers and explore all options so that it's benefical to both parties. Simply quoting rates from your website and advising that's the best they can do is simply not good enough.
I have 10 accounts with Bankwest and consulant not caring if I move is just laughable.
on 18-10-2017 08:07 AM