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Delbean
Delbean
New Member

Attempting new home loan
Posted by Delbean Delbean

on ‎30-06-2016 08:09 PM

Message 1 of 2 833 Views
A couple of months ago we completed a pre approval with one of the mobile lenders. She did everything right - came to our house, called the day after applying, answered all our questions etc.
Now that we've put a deposit down on a property we can't get in contact with her. We've tried calling and emailing several times over the last couple of weeks but to no avail.
We've also tried starting from scratch and requesting someone call us through the BankWest website and every time it says someone will be in touch within one business day but we're yet to receive any contact.
Has anyone else experienced these issues with BankWest before?
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SarahF
Forum Manager
Forum Manager

Re: Attempting new home loan
Posted by SarahF SarahF

on ‎01-07-2016 11:48 AM

Message 2 of 2 830 Views

Sorry to hear this @Delbean. This is certainly not the type of experience we want any of our customers to have. Especially during such an exciting yet sometimes stressful time of buying a house. If you could let me know via private message on the Forum who you've been dealing with and your full name/contact number I'll look into this ASAP.

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Bankwest SWIFT code: BKWAAU6P | Find your BSB by logging into Online Banking
© 2018 Copyright Bankwest, a division of Commonwealth Bank of Australia (Bankwest) ABN 48 123 123 124 AFSL / Australian credit licence 234945. All rights reserved. To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.
Bankwest SWIFT code: BKWAAU6P | Find your BSB by logging into Online Banking
© 2018 Copyright Bankwest, a division of Commonwealth Bank of Australia (Bankwest) ABN 48 123 123 124 AFSL / Australian credit licence 234945. All rights reserved. To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.