on 23-01-2019 04:07 AM
I am currently in France and trying to withdraw money using my mastercard debit card. I know I am supposed to use credit as the option however this is not being provided to me in atms from various banks. Every atm either spits my card out straight away or after requesting my pin. I have tried using my credit card as well however this hasn't worked either.
on 24-01-2019 09:01 AM
Hey @adempsey, I believe I've just replied to your Facebook message regarding this.
You may need to check whether the ATM accepts Mastercard. There's usually a sticker on the machine itself, or the logo will appear on the home screen before you insert your card.
If that doesn't work, please have a chat with our Online Messaging Team through your online banking by hitting the 'Message us now' button or 'Ask us' button if using our app so we can investigate this further.