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DSh
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unable to call from overseas

Posted by DSh DSh
Message 1 of 6 428 Views

Hi

 

I am calling from Ethiopia and wish to recover my mislaid secure code for my online banking. The numbers I can call are as follows: +6189449 2840 and (from the previous post) +6189486 4130

 

Both of these numbers direct the customer to a digital selection option. In my case I wish to select 1. The automated system does not accept the 1 selected and goes into an endless loop, repeating the same message until the user has to cut the call. Is there a simple effective and secure way to do this. I have a contact no in Ethiopia and of course have access to my email account

 

Thank you for suggesting a solution.

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Re: unable to call from overseas

Posted by DanaeC DanaeC
Message 2 of 6 424 Views

Hi @DSh, thanks for your enquiry, and I'm sorry to hear you have been unable to reach us. When you call the above numbers, option 1 is for Phone Banking (ie transfers, account balance over the phone etc) and Card Activation, so you would not be able to action your request via that option, which may be why you are having difficulty from overseas. If you are unable to receive an SMS Code to your registered Australian mobile number whilst you are away to reset your Secure Code, you will need to be verbally identified, and I can confirm that the above numbers are correct to use. If you could please send me an email with your full name and best contact number to forum@bankwest.com.au, I'd be happy to arrange for a specialist to give you a call and look into your enquiry with you. Please note that it is now close of business, so this call will not be until tomorrow. Thank you.

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DSh
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Thank you Danae C   I have responded by hotmail with a co...

Posted by DSh DSh
Message 3 of 6 416 Views

Thank you Danae C

 

I have responded by hotmail with a contact number here in Ethiopia and look forward to the identification call

 

Kind Regards

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Re: Thank you Danae C   I have responded by hotmail with a co...

Posted by LyndsC LyndsC
Message 4 of 6 415 Views

Hi @DSh, I have just checked our inbox and we haven't received your email. Can you please confirm that it was sent to forum@bankwest.com.au?

Thanks!

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DSh
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Re: Thank you Danae C   I have responded by hotmail with a co...

Posted by DSh DSh
Message 5 of 6 414 Views
hereby confirmed
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Re: Thank you Danae C   I have responded by hotmail with a co...

Posted by LyndsC LyndsC
Message 6 of 6 396 Views

Thanks @DSh, we have received the second email (however the first one has still not arrived), and forwarded your details to our Customer Solutions Team to contact you. Thanks!

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