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overseas

Posted by julieq julieq
Message 1 of 3 2,926 Views
Overseas. Have registered this with bw but still having to accept sms. Call and have to wait 10 min to answer. Told look for webchat...not available. I want sms taken off. Frustrated.
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Re: overseas

Posted by LyndsC LyndsC
Message 2 of 3 2,924 Views

Hi @julieq, I'm sorry to hear this and I'd like to have someone contact you to look into it further. Can you please email me your full name and contact number to forum@bankwest.com.au? Thanks!

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Re: overseas

Posted by grobins grobins
Message 3 of 3 95 Views

Had the same problem today, November 20 2019.  Called suggested number, went through many pre recorded messages before talking to a representative who simply indicated there is nothing that can be done while I am overseas.  Need to ask for the SMS to be removed from within Australia.

 

Tried message us now, waited 40minutes and did not recieve a response.  

 

The bank need to recognise that thay have clients overseas and not only living in Western Asutralia

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