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lost phone and transferring money
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on 15-11-2016 07:07 PM
Hi Bank west team,
I have money in my Bankwest that I would like to transfer to an account (British). The issue is that I don't have my phone that I used to secure the payments as I left that in Australia. I needed to keep my account open as I still had salary going in.
How can I get the money back to England??
Solved! Go to Solution.

Re: lost phone and transferring money
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on 16-11-2016 09:05 AM
Hi @gacscarson, you can send money overseas by completing an International Money Transfer form and emailing it to us at IMT.Retail@bankwest.com.au. You can download the form here: http://www.bankwest.com.au/cs/ContentServer?pagename=Foundation/CS/Blob/Document&id=1269946934168&ex...

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Re: lost phone and transferring money
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on 30-11-2016 11:53 PM
Hi LyndsC,
Thanks for the help.
However, I email the form over and I am told that I cannot send it over as the 'Form is empty'
Is there any other way of transferring money or being able to change my SMS code to my British phone?
Cheers,
George
Re: lost phone and transferring money
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on 01-12-2016 10:05 AM
Hi @gacscarson, the SMS code needs to be sent to an active Australian mobile number, so we wouldn't be able to send it to your british phone. Can I ask what you mean when you say the form was empty?

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Re: lost phone and transferring money
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on 02-12-2016 12:15 AM
I fill it out and it says this in return after I sent to the appropriate email.
Hi
Thank you for your email, unfortunately this application has not been completed and signed. Please complete and signed and return to IMT.retail@bankwest.com.au.
Kindest Regards
IMT Retail
Cheers,
George
Re: lost phone and transferring money
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on 02-12-2016 09:51 AM
Can you please email the form to forum@bankwest.com.au @gacscarson?

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