on 25-09-2018 08:25 AM
I have recently purchased an Kobo tablet overseas in the UK, when I arrived home, I started syncing books on my fisrt attempt, halfway through my device started to freeze. I have contacted the store and ask if i can send it back for a exchange or refund as its only been less than 30 days since i've prchased it. They say the only way I can can get a refund or exchage if i'm prsent in one of their stores in the UK. What can i do in this situation? I paid over $230 for my device to find out its faulty and i've had a specialist look into it and it cant be repair.
on 25-09-2018 11:07 AM
Hey @mezzie87, I'm really sorry to hear that - a very frustrating situation to be in!
You can certainly dispute the transaction, it would fall under the "Damaged/Defective/Not as Described" category. You'll need to complete this form and return it to us within 90 days of the initial transaction, to ensure that we still have Chargeback Rights with Mastercard.
You can either fax the form back to 1300 765 515, or post it to Bankwest: PO Box E237, Perth WA 6841. Alternatively, you can drop it into your closest Bankwest Branch. If preferred you will be able to forward the info through BankMail, via the "Message Centre" tab of your Online Banking.
Our Investigations Team will endeavour to have a resolution within 6 - 8 weeks. It won't always take that long - it's just that we need to allow reasonable time for the other parties involved to respond.
I hope this helps, let me know if you need anything further.
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