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credit card

Posted by rustyrussell rustyrussell
Message 1 of 5 597 Views
Hi!

I'm travelling USA, been here for 4 weeks and now my credit cards been locked because I'm travelling.

I can't ring your international number from my phone it's locked for USA calls.

Where can I activate my card online? Or what can I do ASAP to use my card again?
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Re: credit card

Posted by SarahF SarahF
Message 2 of 5 596 Views

Hi @rustyrussell, you can notify us of your travels via our mobile app in the international section. May I ask if you've been using your card by selecting the credit option (savings and cheque will not work overseas) if for any reason there has been a hold placed on your card we would need to speak with you via phone (our 24/7 emergency international number is: +61 8 9486 4130) or if you have access to online banking via a computer you can log in and live chat with us. 

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Re: credit card

Posted by rustyrussell rustyrussell
Message 3 of 5 592 Views
Can you please give me a direct link to your online live chat. I can't find it as easily as I'd like.
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Re: credit card

Posted by rustyrussell rustyrussell
Message 4 of 5 588 Views
Do I have to use a desktop computer to 'live
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Re: credit card

Posted by SarahF SarahF
Message 5 of 5 587 Views

Yes, you will need to use a computer and you'll need to log into your online banking (you then see the chat button during business hours on the bottom right.) ^Sarah

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