International & Travel

[#1]

Hi,

Just having the usuall stuff up with Bankwest,  i am holidaying in Thailand and informed Bankwest that i was going away and requested that they change my password reset to secret questions as i will not be taking my phone.

Now i am blocked off and cannot reset because they want to send me an sms to verify.  Now i have no money in a foregn land.  Any ideas please.

gibbsy.

[#2]

Hey Bankwest,

When i get home i am taking my investment funds and banking totally away from your incompetance.

I have better things to do on holiday than get messed up by you.  Thank goodness due to past stuff ups i have an AMEX card and a Woolworths Patainum card which always work when you do this to me and my wife.

SO LONG SUCCERS.

[#3]

Hi @younggibbsy, I'm sorry to hear of your experience and for the delay in our response. Our social media hours of operation are Monday - Friday during WA business hours, so your message was only received this morning. For security reasons we can't access or discuss any personal account information over the forum, so we'd need to speak with you ASAP to look into what's happened here. Can you please send me an email to forum@bankwest.com.au with your full name, forum username and your best contact number, and I will arrange for a specialist to call you as soon as possible.