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younggibbsy
younggibbsy
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bankwest disaster
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Posted by younggibbsy younggibbsy

on ‎25-02-2017 07:48 PM

Message 1 of 3 589 Views

Hi,

Just having the usuall stuff up with Bankwest,  i am holidaying in Thailand and informed Bankwest that i was going away and requested that they change my password reset to secret questions as i will not be taking my phone.

Now i am blocked off and cannot reset because they want to send me an sms to verify.  Now i have no money in a foregn land.  Any ideas please.

gibbsy.

 

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younggibbsy
younggibbsy
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Re: bankwest disaster
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Posted by younggibbsy younggibbsy

on ‎25-02-2017 07:55 PM

Message 2 of 3 588 Views

Hey Bankwest,

When i get home i am taking my investment funds and banking totally away from your incompetance.

I have better things to do on holiday than get messed up by you.  Thank goodness due to past stuff ups i have an AMEX card and a Woolworths Patainum card which always work when you do this to me and my wife.

SO LONG SUCCERS.

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LyndsC
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Re: bankwest disaster
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Posted by LyndsC LyndsC

on ‎27-02-2017 01:30 PM

Message 3 of 3 576 Views

Hi @younggibbsy, I'm sorry to hear of your experience and for the delay in our response. Our social media hours of operation are Monday - Friday during WA business hours, so your message was only received this morning. For security reasons we can't access or discuss any personal account information over the forum, so we'd need to speak with you ASAP to look into what's happened here. Can you please send me an email to forum@bankwest.com.au with your full name, forum username and your best contact number, and I will arrange for a specialist to call you as soon as possible.

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© 2017 Copyright Bankwest, a division of Commonwealth Bank of Australia (Bankwest) ABN 48 123 123 124 AFSL / Australian credit licence 234945. All rights reserved. To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.
Bankwest SWIFT code: BKWAAU6P | Find your BSB by logging into Online Banking
© 2017 Copyright Bankwest, a division of Commonwealth Bank of Australia (Bankwest) ABN 48 123 123 124 AFSL / Australian credit licence 234945. All rights reserved. To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.