on 25-07-2019 01:18 PM
My debit card won’t allow me to withdraw cash from an ATM. It either says the service is not available or I have insufficient funds which is not right. Is there a reason I can’t get cash out in Mongolia?
on 25-07-2019 02:11 PM
Hi @Nakimatt so long as the ATM accepts Mastercard, and you're selecting the 'Credit' option when entering your Debit Mastercard into the machine, there shouldn't be a problem withdrawing cash overseas.
So we can check the status of your card/account, please log into your online banking and hit the 'Message us now' button located to the bottom of the screen, or the 'Ask us' button if using our app, this is at the bottom of the app menu.
Our Online Messaging Team are available at any time for your convenience.