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Using halo ring overseas (USA)

Posted by Jinx Jinx
Message 1 of 3 1,199 Views

Does anyone know why I am not able to use my halo ring as contactless payment at Starbucks in the USA? The terminal accepts my Bankwest credit as contactless but not my ring. 

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Re: Using halo ring overseas (USA)

Posted by MegB MegB
Message 2 of 3 1,189 Views

Hi @Jinx, I'm sorry to hear your Halo hasn't been working in Starbucks. That's definitely frustrating, especially when you're hanging for that coffee fix.

 

We do find that most of the time, it's a simple matter of holding your hand in a fist (as if you were knocking on a door) in front of the EFTPOS terminal, without actually making contact with the device. This should resolve any problems.


We normally don't find a fault with the Halo but, as is a possibility as with all technology, these things can happen. If you're still experiencing issues using your Halo, please pop into your closest branch when you get home and we can check this for you.

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Re: Using halo ring overseas (USA)

Posted by Jinx Jinx
Message 3 of 3 1,176 Views

Thanks MegB. I tried again at a different location and it worked this time. Still don't know why it didn't work the first time (I made a fist both times) but I suspect it was probably user error as I know my halo is functioning correctly because I used it before I left. Now I just need to find a real coffee shop. 

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