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Urgent card blocked overseas despite notifying

Posted by Angiethorn Angiethorn
Message 1 of 2 486 Views

I notified bankwest I was going overseas and would be flying back tonight. There is a blizzard in New York and I am now here an extra day at.least. I used my bankwest card to pay for a cab and lunch then when I tried to use it again to buy coffee it declined. I can log into my account and see I have money I think my card has been blocked. It shouldn't have been blocked e regardless because I would have been he r e part of the dat today anyway. I used a traveller card for the rest of the trip but have very little left on that. I have no phone while over here only the free WiFi around town. If I get back to Sydney and my card is blocked I will be stuck at the airport with no way to pay for my taxi home. Could someone please contact me via email or on here to ensure my card gets unblocked. I do not like the idea of having to hang out at Sydney airport for hours trapped with no access to my cash. I will need money when I return home and can't get to a bank without money. Thank you! 

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Re: Urgent card blocked overseas despite notifying

Posted by LyndsC LyndsC
Message 2 of 2 481 Views

Hi @Angiethorn, I'm sorry to hear this. For security reasons we can't access or discuss any personal account information over the forum, so I'm unable to see what's happened here. We do need to speak with you over the phone, or via live chat to look into this. If you can access a computer during WA business hours, you'll need to log in and select the orange "chat now" button. Please note, this feature is not currently available via mobile devices or tablets, so you will need a computer. Alternatively if you can get to a phone you can call us from overseas on +61 8 9486 4130.

This is a reverse charges number. To use this number from outside Australia please contact the international operator in the country you are in and request to be put through to +61 8 9486 4130. Please note: we have no control over any charges applied by the local or international telephone company for contacting the operator.

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