on 03-04-2017 12:40 PM
Last month I took out pre-exisiting cover on my Platinum Bank Card Complimentary insurance for a holiday in two weeks time. Today I rang Allianz to get cover for another holiday in September and was refused. I was told that the cover for pre-exisiting conditions was withdrawn on the 2lst March. Bankwest did not notify me on a Bank Statement of the forthcoming changes, there was no media release advising of the change. I could have taken out the cover at the beginning of the month if i had known of the changes.
I have been using this insurance for many years, have never had a health related claim, and I think that customers should be told about this sort of change before it is brought in to force.
on 03-04-2017 05:22 PM
@Pollywaffle: What number did you call to request this cover?
From reading the current complimentary credit card insurance PDS (Pg. 22) - it states that this coverage is still available.
On this issue generally - I've just looked through my statements on a higher level product, and the last notification of any changes to the insurance conditions was on the statement for the month ending 30 JUN 2016.
Annoyingly, that notification was for changes which took effect on 1 JUL 2016.
There have been no notifications since, of any changes to the product terms and conditions.
So, BWA has some opportunities here. Firstly, notifications of these changes do need to be more timely - ideally there should be at least a full statement cycle between notification and implimentation of any changes.
And, if the pre-existing coverage option has been removed - there hasn't been any notification to customers of this, and the PDS still hasn't been updated to reflect this change.
03-04-2017 07:14 PM - edited 03-04-2017 07:18 PM
THanks for your contribution. I rang Allianz on their 1800 number and spoke to Helen! When I said that I wanted to have pre exisiting cover she said that it was no longer covered since the 21 March. THe product booklet I have is for payments after 1 July 2016. I have sent an email to BankWest asking for an explanation. I was annoyed because I knew about the August holiday when I insured for pre exisiting early in March. GRrr!
Hopefull I will get an explanation when they call me, which is supposed to be within 48 hrs!
on 04-04-2017 12:09 PM
Hi @Pollywaffle, I'd really like to look into this further for you. For security reasons we can't access or discuss any personal account information over the forum. Can you please send me an email to firstname.lastname@example.org with your full name, contact number, username and the details of your condition which you have been told won't be covered? If you can also include the details of your trip, this would be very helpful also.