on 06-06-2016 10:05 AM
I am trying to transfer money from my bank account to my qantas cash card. However, I need to recieve a SMS to confirm the transaction. Since I am overseas and my phone has no reception (I turned it off airplane mode to try and recieve the text) I cant recieve the text, hence I cant complete the transaction. is there any way you can help me finalise the transaction?
on 06-06-2016 01:40 PM
Hi @ElizaGreene, for security reasons we'd need to speak with you over the phone to assist with this. Do you have access to another phone that you can call us from, if you have no reception on your mobile? You can call us from overseas on +61 8 9486 4130.
This is a reverse charges number. To use this number from outside Australia please contact the international operator in the country you are in and request to be put through to +61 8 9486 4130. Please note: we have no control over any charges applied by the local or international telephone company for contacting the operator.