on 26-12-2018 09:29 PM
I am in Egypt and am desperately trying to book an over night train but keep getting SMS notification which I can't do as there is no phone network here. I have only email contact as I have no AUSTRALIAN or international phone only email. I have notified the bank that I was coming oversees. I need to have this problem rectified immediately as if I cannot book this train I will miss a flight that I have already booked and paid for.
27-12-2018 01:25 PM - edited 28-12-2018 10:55 AM
Hi @Juliecanova, I'm sorry to hear you're having trouble purchasing the ticket and can appreciate this is concerning.
To have the SMS Code security function removed, we'll need to first verbally ID you I'm sorry.
If you have a phone number at your current location we could call you on, please send me an email with your full name, Forum user name and the number to Forum@bankwest.com.au so I can have someone call you to assist further. ^Meg
on 30-12-2018 01:33 AM
Hi Meg, as I said previously I have no AUSTRALIAN or international phone only email. If you cannot change my credit card I insist you do it for my MasterCard debit card and remove the SMS alert as this is my money in this account not Bankwests and I should be able to decide how I use it, not a bank. I will be traveling for another four weeks overseas and I need this problem fixed immediately. The only way I could verbally identify myself is through face book messenger. Surely there must be a way for this problem to be fixed.
on 31-12-2018 09:12 AM
I'm sorry I don't have another option for you @Juliecanova, I understand this is frustrating.
You definitely have the control over how you use your money, which is why we recommend contacting us prior to departure so we can place the SMS exemption on your file before you leave to prevent these situations from happening.
Is there a contact number we could reach you on at your accommodation perhaps? Or if you're traveling with someone could we contact their number to speak with you?