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SMS pin

Posted by Jagooboy Jagooboy
Message 1 of 3 227 Views

I receive sms pin for certain transactions, but unfortunately I did not activate international roaming  and I am overseas currently. Is there a way to turn off the sms validation temporarily. Thanks in advance..

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Cant access my online banking

[ Edited ]
Posted by Alku86 Alku86
Message 2 of 3 226 Views

Hi,

i have been overseas since the start of this year.

I have put down on the online overseas form until May but extended to december 2019. Now i cant pay anything with my card.

They want to send me a SMS, but i changed my phone number to my overseas and dont have access to my Australian number. I asked them to update my phone number but i dont think it happened.

Basically i just want to acces my money and use my card to pay overseas.

Please help.

 

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Re: SMS pin

[ Edited ]
Posted by MegB MegB
Message 3 of 3 210 Views

Hey @Jagooboy and @Alku86 to place an exemption on the SMS Code requirement, we'll first need to verbally ID you. 

Our Contact Centre is available on +61 8 9449 2840 using a landline, mobile or Skype - please note that standard international call/Skype rates will apply.

 

Alternatively, if you call +61 8 9486 4130 using a landline, you can reverse the charges. You would need to contact the International Operator in the country you are in, so keep in mind that we are unable to advise if there would be any charges applied by the local or international telephone company for contacting the operator. Calling this number will jump you to the front of the queue so you won't experience much of a wait time. Our Contact Centre is available at any time for your convenience. 

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