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Reset secure code (Online banking password)

Posted by smck52 smck52
Message 1 of 4 1,523 Views

i need to change my secure code but the mobile number is different to the one registerd as i at present have an american no. how can i get an sms sent to me?

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Re: Reset secure code (Online banking password)

Posted by LyndsC LyndsC
Message 2 of 4 1,521 Views

Hi @smck52, as we're unable to send SMS codes to overseas numbers, we'd need to speak with you over the phone to reset your secure code. This previous post may assist and answer your questions regarding SMS code overseas - Thanks!

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Re: Reset secure code (Online banking password)

Posted by travisjames81 travisjames81
Message 3 of 4 623 Views
 
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Re: Reset secure code (Online banking password)

Posted by DanaeC DanaeC
Message 4 of 4 621 Views

Hi @travisjames81, did you need some assistance in resetting your secure code?

If you're registered with SMS Code security and are able to access to your registered Australian mobile, you will be able to reset your Secure Code via the "Reset your Secure Code online" link on your Online Banking login page. Please note that you'll need to access our full site to do this. If not, you'll need to be verbally identified, so we'd ask that you call our Contact Centre on 13 17 19 to have this done. They're available 24/7 to assist you.

Thanks!

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