05-10-2015 10:09 AM - edited 11-11-2016 04:15 PM
If you're heading overseas (we're likely jealous by the way) you should let us know your travel plans to help us with any investigation and remediation of suspicious activity on your accounts.
Simply log into the Bankwest App, go to 'International' in the main menu and select 'Going Overseas' and submit the form. If you haven't already got the Bankwest App (you totally should by the way ) just submit the travel notification form in online banking under 'Self service' then 'Going overseas' in the main menu and we'll make note of it on your account(s).
If you're using SMS code please call us on 13 17 19 from 8am-8pm local time (before you go!) so we can make sure you can still shop online and access all online banking features while you're away.
If you find a payment is being declined, first ensure you're selecting 'credit' and if you still have trouble it could be because of our fraud prevention controls. Give us a call on +61 8 9449 2840 (24/7) and we'll take a look at it for you.
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on 25-02-2017 12:56 PM
Everything happened so quick, I missed turning off the sms notification.
Currently in the UAE.
Please contact me via email so I can start to fix the problem.
on 27-02-2017 11:13 AM
Hi @Gabba, for security reasons we can't access or discuss any personal account information via the forum or email, so we'd need to speak with you to discuss this. You can call us from overseas on +61 8 9486 4130.
This is a reverse charges number. To use this number from outside Australia please contact the international operator in the country you are in and request to be put through to +61 8 9486 4130. Please note: we have no control over any charges applied by the local or international telephone company for contacting the operator.