16-06-2017 12:52 AM - edited 16-06-2017 12:55 AM
I am an Australian who works for an Australian company and is an Australian resident for tax purposes. My every day bank account and credit card are both through Bankwest and I have been a loyal customer. I am currently residing overseas temporarily and recently tried to increase my credit card limit. I was refused this increase despite my credit check pre-approving me for the increase for the sole reason that my feet are currently not on the ground in Australia.
This is the most ridiculous thing I have ever heard! Why does it matter where I may currently be in the world if I am an Australian for all purposes that matter as far as finances, tax and legal requirements is concerned? How are Australians on holidays overseas meant to feel secure with their bank and the services offered if Bankwest will simply say 'no' based on simple geography?
Bankwest has now directly put me in a place of financial hardship because of their lack of care based on the most inane excuse imaginable! I am sure I am not the first Australian to need extra credit while overseas to get out of a tight spot and I am positive I won't be the last!
You need to reconsider your policy because it makes NO SENSE AT ALL!!!
So, thank you Bankwest, for screwing me over in the biggest way. I am stuck in Canada after my fiance passed away because I can't afford to get home and Bankwest have just made my aim to get home ever further from my reach.
Totally disappointed and considering taking my money and business to a bank who will help me when I need it the most!
...Still on the hunt for a bank that can be considered useful and fair!
on 16-06-2017 04:57 PM
Hi @Shaz1984 , thanks for contacting us in regards to this, and I'm sorry to hear of your experience. For security reasons we can't access or discuss any personal account information via the forum, so we'd need to speak with you over the phone to be able to look into this further for you. Can you please send me an email with your full name, contact number (including any area or country codes), and your forum username to email@example.com so that I can escalate this and arrange for a specialist to call you. Thanks
a month ago
Hi @markyboy, I'm sorry to hear this. Can I please ask what type or error you're receiving - does this relate to card access or in Online Banking? Thank you.