Bankwest Forum

Ask a new question
Reply
New Member

Overseas and locked out of login

Posted by Bboucher Bboucher
Message 1 of 13 1,806 Views
Hi,
I'm overseas and locked out of login, too many attempts. My phone is not working overseas so I can't receive the secure code or call for assistance. Can someone please email how I can fix this problem. Thank you.
Reply
0 Kudos
Moderator

Re: Overseas and locked out of login

Posted by LyndsC LyndsC
Message 2 of 13 1,801 Views

Hi @Bboucher, for security reasons we need to speak with you over the phone to assist with resetting your secure code. You can call us on our 24/7 international number +61 8 9449 2840 and our team can assist you with this while overseas.

Reply
0 Kudos
New Member

Re: Overseas and locked out of login

Posted by daveyrayw daveyrayw
Message 3 of 13 1,727 Views

Yes, but the average wait time - every time I call - is over 15 minutes.

How can I sit on a call from the other side of the world for over 15 minutes???

Moderator

Re: Overseas and locked out of login

Posted by LyndsC LyndsC
Message 4 of 13 1,726 Views

Hi @daveyrayw, if you can send me an email with your full name, forum username and contact number to forum@bankwest.com.au, I'll arrange for a specialist to call you and assist with this. ^Lynds

New Member

Re: Overseas and locked out of login

Posted by daveyrayw daveyrayw
Message 5 of 13 1,724 Views

Thanks Lynds, I have responded twice now but have yet to hear from anyone. I really need to be able to manage my accounts as I will be in Kenya until Christmas.

30 year customer, not feeling the love . . .

 

Moderator

Re: Overseas and locked out of login

Posted by LyndsC LyndsC
Message 6 of 13 1,721 Views

Thanks @daveyrayw, I have just responded to your email.

Reply
0 Kudos
New Member

Re: Overseas and locked out of login

Posted by ghiath ghiath
Message 7 of 13 1,714 Views

 Hi 

 

 

 

 

Reply
0 Kudos
Moderator

Re: Overseas and locked out of login

Posted by LyndsC LyndsC
Message 8 of 13 1,709 Views

Hi @ghiath, I have just responded to your tweet in regards to this. Thanks

Ask a new question
Top kudoed contributors

Bankwest SWIFT code: BKWAAU6P | Find your BSB by logging into Online Banking
© 2017 Copyright Bankwest, a division of Commonwealth Bank of Australia (Bankwest) ABN 48 123 123 124 AFSL / Australian credit licence 234945. All rights reserved. To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.