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Overseas and locked out of account

Posted by Madalyndarley Madalyndarley
Message 1 of 5 610 Views
Hi I'm locked out of my account and your hotlines aren't working for me to call please help
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Re: Overseas and locked out of account

Posted by thewinchester thewinchester
Message 2 of 5 609 Views

@Madalyndarley: Are you calling the Overseas help number? (+61 8 9449 2840)

 

I've never had any problems with this number answering, normally get through pretty quickly when i'm travelling. From memory this number is also available 24x7.

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Re: Overseas and locked out of account

Posted by SarahF SarahF
Message 3 of 5 607 Views

Hi @Madalyndarley, the above information is correct and this number is available 24/7. If you're still having issues you can try call us on our reverse charges number which is also 24/7, +61 8 9486 4130
To use this reverse charges number from outside Australia please contact the international operator in the country you are in and request to be put through to +61 8 9486 4130. Please note: we have no control over any charges applied by the local or international telephone company for contacting the operator.

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Re: Overseas and locked out of account

Posted by ellacia ellacia
Message 4 of 5 468 Views
I have this problem too, and tried this solution. I couldn't be connected though. Please help!
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Re: Overseas and locked out of account

Posted by LyndsC LyndsC
Message 5 of 5 464 Views

Hi @ellacia, I have just responded to your other post in regards to this Smiley Happy

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