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Posted by Suk12081975 Suk12081975
Message 1 of 2 1,942 Views

Dear Sir,

I've forgotten my password to login to personal banking and i staying oversea now, what should i do?Please advice.

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Resetting your secure code while overseas

Posted by SarahF SarahF
Message 2 of 2 1,941 Views

Hi @Suk12081975,


To reset your secure code online you'll need a few things on hand and you can do this by selecting the 'eset your secure code' option on online banking.

  1. Your personal access number (PAN)
  2. The mobile phone that you registered for SMS code
  3. The answers to your secret questions

If you're not registered for SMS code or you don't have your mobile with you overseas you can call us on our international number +61 8 9486 4130 and we'll reset your secure code for you.

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