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Oversea
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on 10-12-2015 11:27 AM
Dear Sir,
I've forgotten my password to login to personal banking and i staying oversea now, what should i do?Please advice.
Resetting your secure code while overseas
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on 10-12-2015 11:42 AM
Hi @Suk12081975,
To reset your secure code online you'll need a few things on hand and you can do this by selecting the 'eset your secure code' option on online banking.
- Your personal access number (PAN)
- The mobile phone that you registered for SMS code
- The answers to your secret questions
If you're not registered for SMS code or you don't have your mobile with you overseas you can call us on our international number +61 8 9486 4130 and we'll reset your secure code for you.

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