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Suk12081975
Suk12081975
New Member

Oversea
Posted by Suk12081975 Suk12081975

on ‎10-12-2015 11:27 AM

Message 1 of 2 932 Views

Dear Sir,

I've forgotten my password to login to personal banking and i staying oversea now, what should i do?Please advice.

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SarahF
Forum Manager
Forum Manager

Resetting your secure code while overseas
Posted by SarahF SarahF

on ‎10-12-2015 11:42 AM

Message 2 of 2 931 Views

Hi @Suk12081975,

 

To reset your secure code online you'll need a few things on hand and you can do this by selecting the 'eset your secure code' option on online banking.

  1. Your personal access number (PAN)
  2. The mobile phone that you registered for SMS code
  3. The answers to your secret questions

If you're not registered for SMS code or you don't have your mobile with you overseas you can call us on our international number +61 8 9486 4130 and we'll reset your secure code for you.

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Bankwest SWIFT code: BKWAAU6P | Find your BSB by logging into Online Banking
© 2018 Copyright Bankwest, a division of Commonwealth Bank of Australia (Bankwest) ABN 48 123 123 124 AFSL / Australian credit licence 234945. All rights reserved. To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.