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No money received from ATM overseas

Posted by Cecile Cecile
Message 1 of 7 800 Views
I just tried to withdraw money twice from an ATM and it has been taken out of my account but no money came out of the ATM. How do I go about this? I am in Sri Lanka and need to sort it out ASAP. Thank you!
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Re: No money received from ATM overseas

Posted by SarahF SarahF
Message 2 of 7 799 Views

Hi @Cecile, thanks for contacting us in regards to this. We'd need to speak with you over the phone to look into this and complete a transaction dispute. If there is a phone number  on the ATM to call for help then this may also be an option. If you can call our team on our 24/7 international number: +61 8 9486 4130 we can look into this. Thanks!

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Re: No money received from ATM overseas

Posted by markomalley markomalley
Message 3 of 7 797 Views
My phone has stuffed up and I can't call. I need my card unblocked now as I am stuck in Vietnam and am flying back to. Perth tmoro
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Re: No money received from ATM overseas

Posted by markomalley markomalley
Message 4 of 7 795 Views
My card is blocked and I am stuck in Vietnam. Phone broken to call. Please! !!! Unblock NOW! !!!
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Re: No money received from ATM overseas

Posted by markomalley markomalley
Message 5 of 7 794 Views
Cmon! !!!!! Really! !! How long! !!
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Re: No money received from ATM overseas

Posted by markomalley markomalley
Message 6 of 7 792 Views
Cant call 24/7 overseas number. Phone stuffed, using a friendly viet phone and wifi. Stuck on the street with no money
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Re: No money received from ATM overseas

Posted by LyndsC LyndsC
Message 7 of 7 789 Views

Hi @markomalley, sorry for the delay in our response. As our Social Media services are available Monday - Friday during WA business hours, I have only seen your message this morning. Can you please email me your full name and contact number, and also a brief outline of what's happened  to forum@bankwest.com.au and I will arrange for a specialist to call you. Thanks.

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