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Live overseas now, can't call helpline

Posted by michelleretford michelleretford
Message 1 of 3 645 Views

Hi there,

 

i need someone to call me as I live in London and I need to reset my login password.

 

There 100% needs to be better options to access customer service for overseas customers.

 

Thanks

michelle

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Re: Live overseas now, can't call helpline

Posted by LyndsC LyndsC
Message 2 of 3 645 Views

Hi @michelleretford, for security reasons we do need to speak to you over the phone to reset your online secure code. If you can please send me an email to forum@bankwest.com.au with your full name, forum username and contact number, I'll arrange a call for you. ^Lynds

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Re: Live overseas now, can't call helpline

Posted by SarahF SarahF
Message 3 of 3 629 Views

Thanks @michelleretford, I have forwarded your email to our Customer Solutions Team and you will be contacted ASAP. Thank you Smiley Happy

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