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Is there a reason my international transfer hasn't come through after 1 month?

Posted by JoeHatfield JoeHatfield
Message 1 of 2 1,480 Views

On the 30th of January I transferred the money I had in my bankwest account to my English account as I was leaving Australia that day. I have a Transfer receipt saying that it was complete and that the money would be in my English account within 3-5 working days. I have just got home from a month in Thailand and having checked my English account, no money from my Bankwest has gone in. I tried logging into online banking for my bankwest account to see if my money had bounced back for whatever reason but it wont allow me to log in as it says there is an error with my PAN number. Just wondering if anybody has any idea what could be going on as now im back in England it will prove more difficult to resolve I imagine, thanks. 

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Re: Is there a reason my international transfer hasn't come through after 1 month?

Posted by LyndsC LyndsC
Message 2 of 2 1,476 Views

HI @JoeHatfield, for security reasons we can't access or discuss any personal account information over the forum, so we'd need to speak with you over the phone to look into what's happened here. You can call us from overseas on +61 8 9486 4130. This is a reverse charges number. To use this number from outside Australia please contact the international operator in the country you are in and request to be put through to +61 8 9486 4130. Please note: we have no control over any charges applied by the local or international telephone company for contacting the operator.

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